Do you ship to my country or state/province?

We have stable supply chain to North America, Europe, United-Kingdom, Australia & New Zealand. We also offer shipping services to many other countries, if you are unsure, please contact us directly at info@aevial.com

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-3 business days for your order to ship out.

How long will it take to receive my order?

Normal Delivery Times for smaller items:

• USA: 7-10 business days 
• Canada, Europe, United Kingdom, Australia, New Zealand: 8-14 business days
• International: 8-16 business days

In case of high demand or transportation issues, shipping times might take longer. In that case please send us an email and we will gladly assist you. 

I received a damaged product, what can I do?

We offer a free reshipment for any defective or damaged products upon receipt. Customers have 15 days after delivery to inform us about their damaged product. Email us at info@aevial.com with images of the damaged product (the entire product must be presented in the images for the proof to be viable).

I have entered an incorrect address what do I do now?

If you have entered an incorrect address, please contact us at info@aevial.com as soon as possible. However if your order has already been processed, it will not be possible to modify the address nor cancel the order/offer refund. Always make sure to enter your correct address when placing your order. 

Can I cancel my order?

If you want to cancel your order, contact our support team info@aevial.com as soon as possible. However if your order is already processed, we will not be able to cancel the order. Note that the order processing can be quick and it is our customer service team who have the final say on the ability to cancel the order.

My tracking is not updating, what can I do? 

If your tracking has not updated since you placed your order or has stop updating for more than 10 days, do not worry, your order is neither lost nor forgotten. Our tracking platform might have issues showcasing your courier info. Solve this issue by contacting our support team info@aevial.com for personalized support regarding the tracking of your parcels. 

More questions? 

Email us at info@aevial.com and we will get back to you in 2 business days.